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Copyright 2026 | BES CreditOps
All rights reserved
Frequently Asked Questions
Got Questions? We've got answers!
What kind of support I get from the team?
To help you concentrate on growing your business, we take care of the daily operations, including but not limited to:
- Credit report analysis and dispute preparation
- Filing complaints and disputes on behalf of your customers
- Customer support and onboarding
- Mailing or uploading letters to credit bureaus, creditors, and other entities
- Ongoing follow-ups with customers regarding credit monitoring issues and providing credit updates
Can I use my own custom letters? I have my own dispute letters .
Absolutely YES! You can use your own custom letters. Please inform your account manager, and we'll review the letters. We'll then provide you with feedback on how we can integrate them into our current dispute process.
How does the process work?
Option 1: For Companies Without Their Own Credit Repair CRM
1. Purchase processing credits depending on how many cleints you would like us to process
2. Submit client files using the form we provided to submit your client information
3. We review cleint file and create their dispute letters
4. We assisst them with the onboarding steps
5. We prepare letters, file complaints, and assist with the mailing process.
6. We sent update to your clients
7. We update our record which you have access to.
Option 1: For Companies Without Their Own Credit Repair CRM
1. Give us access to your credit repair crm as we discuss the SOP for client onboarding.
2. You purchase processing credits depending on how many cleints you would like us to process.
3. We review cleint file and create their dispute letters
4. We assisst them with the onboarding steps
5. We prepare letters, file complaints, and assist with the mailing process.
6. We sent update to your clients
7. We update our record which you have access to.
How do you handle confidential information?
We take the protection of confidential information very seriously. All client information is managed with strict confidentiality and privacy standards. Access to client files and sensitive data is limited to authorized team members only. We only collect and use the information necessary to carry out your instructions and provide our services effectively. And our team is bound by strict non-disclosure agreements, ensuring they will not share any client information without your explicit consent.
Do you reach out to my clients?
We prioritize your relationship with your clients and understand how important it is for you to maintain that connection. First, we will not directly contact your clients without your explicit permission. In case we reach out to them, it will be under your company name and branding, and we will act as your representative or account managers working with you.
We will provide updates and follow-ups on your behalf, and all communication will be conducted professionally and according to SOP discussed during your onboarding call.
How do I monitor my client's progress?
Monitoring your client's progress is straightforward with our credit repair outsourcing services.
1. Using your Client CRM online portal - we update your cliints portal and provide notes every time we process a client file.
2. Using the Update Link we provide you during your onboarding call, the update link will have detailed notes and status of each client that is assigned to us.
By using these tools and resources, you can stay informed about your clients' progress and make strategic decisions for your business. If you have specific monitoring needs, please discuss them with your account manager so we can tailor our approach to best serve you.
Is there a minimum client required to start working with you?
No, there is no minimum client requirement to start working with us. Whether you have one client or a hundred, we are ready to support your credit repair outsourcing needs. Our services are flexible and scalable, allowing you to focus on growing your business while we handle the day-to-day operations. Let us know how many clients you have, and we'll customize our services to meet your specific needs.
Why should I purchase credits?
Purchasing credits allows you to pay for the files we process on your behalf, ensuring that the virtual assistants (VAs) are compensated for their work. Once credits are purchased, your client files will be processed efficiently, and the process cannot be undone as we begin sending letters and filing complaints on your behalf immediately. This streamlined system helps us maintain smooth operations and deliver results in a timely manner.
Do you service outside of United States?
We currently do not offer services outside of the United States. Our focus is on providing high-quality credit repair outsourcing within the US market.
Where are the virtual assistants based?
Our virtual assistants are based in the Philippines. This allows us to provide efficient and cost-effective credit repair outsourcing services while maintaining high-quality standards.
No Client Minimums. So Why wait?
Ready to streamline your credit repair operations?
Sign up for our outsourcing solutions and unlock your full potential. Partner with us to achieve the results you desire and take your business to new heights.
Copyright 2026 | BES CreditOps | All rights reserved